1. Introduction
This Privacy Policy sets out how we, Silian Limited, collect and process your personal data and explains your rights in relation to your personal data. If you have any questions about this Privacy Policy or wish to exercise any of your rights, you can contact us at:
Silian Limited
Newfrith House, 21 Hyde Street, Winchester, United Kingdom, SO23 7DR
Email: eleonora@silian.capital
This Privacy Policy affects your legal rights and obligations, so please read it carefully. If you do not agree to be bound by this Privacy Policy, please do not provide your personal data to us.
We may update this Privacy Policy from time to time to reflect any changes in applicable laws. If the changes substantially affect your rights, we will take commercially reasonable measures to notify you. Otherwise, you are responsible for reviewing this Privacy Policy regularly.
2. Definitions
- Silian Limited ("we," "us," "our"): The company providing the Platform.
- Platform: The software developed and provided by Silian Limited to support fundraising activities.
- User ("you," "your"): An individual or entity approved to access and use the Platform.
- Third-Party Services: External services such as LinkedIn, Google Calendar, Gmail, Google Drive, and Google Docs that integrate with the Platform.
- Data Processing: The collection, analysis, and use of data for the purposes of running fundraising campaigns.
- Personal Data: Any information related to an identified or identifiable individual processed through the Platform.
- Data Controller: The entity that determines the purposes and means of processing personal data.
- Data Processor: The entity that processes personal data on behalf of the data controller.
3. What Personal Data We Collect
We collect personal data that you provide directly to us or through third-party integrations, including:
- Account Information: Your name, email address, and profile information from Google authentication.
- Gmail Data: Email messages, subject lines, and sender/recipient information for fundraising outreach and analysis.
- Calendar Data: Meeting events, dates, times, and participant information for fundraising scheduling.
- Contact Information: Names, email addresses, and phone numbers from your Google Contacts for fundraising outreach.
- Document Data: Files and documents from Google Drive and Google Docs for fundraising materials.
- Meeting Recordings: Audio recordings and transcriptions of fundraising meetings (with your consent).
- Campaign Performance Data: Metrics and analytics related to your fundraising activities.
- Technical Information: Device type, web browser, operating system, and usage analytics.
- Log Data: IP addresses, access times, and pages viewed for security and analytics purposes.
We may also receive personal data about you from our clients if they upload your details to their account on our Platform. In such cases, we act as a processor and only process your personal data under the client's instructions.
4. How We Use Your Data
We use your personal data for the following purposes:
- Platform Operation: To provide, maintain, and improve our fundraising platform services.
- Fundraising Support: To facilitate fundraising campaigns, outreach, and relationship management.
- Meeting Management: To schedule, record, and transcribe fundraising meetings.
- Communication: To send emails and messages on your behalf for fundraising purposes.
- Analytics: To analyze campaign performance and provide insights for fundraising optimization.
- Security: To protect against fraud, abuse, and security threats.
- Compliance: To comply with legal obligations and regulatory requirements.
- Customer Support: To provide technical support and respond to your inquiries.
Important: We do not permanently store your emails, calendar events, contacts, or documents. This data is accessed temporarily to provide our services and is not retained beyond what is necessary for the operation of the Platform.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you explicitly agree to the processing of your personal data.
- Contract Performance: To fulfill our contractual obligations to provide the Platform services.
- Legitimate Interest: To improve our services, ensure security, and prevent fraud.
- Legal Obligation: To comply with applicable laws and regulations.
6. Third-Party Integrations
Our Platform integrates with the following third-party services:
- Google Services: Gmail, Google Calendar, Google Contacts, Google Drive, and Google Docs via secure API connections.
- LinkedIn: For professional networking and contact management.
- Cloud Storage: For secure data storage and backup services.
These third-party services have their own privacy policies, and we are not responsible for their data practices. We recommend reviewing their privacy policies to understand how they handle your data.
7. Data Sharing and Disclosure
We may share your personal data in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating the Platform.
- Legal Requirements: When required by law, court order, or government request.
- Business Transfers: In connection with any merger, sale of assets, or acquisition of our business.
- Security: To protect our rights, property, or safety, or that of our users or the public.
- With Your Consent: When you explicitly authorize us to share your data.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
8. Data Storage and Security
We implement comprehensive security measures to protect your personal data:
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols.
- Access Controls: Strict access controls and authentication mechanisms to prevent unauthorized access.
- Secure APIs: All third-party integrations use secure API connections with proper authentication.
- Regular Audits: We conduct regular security audits and assessments.
- Data Minimization: We only collect and retain data that is necessary for our services.
- No Credential Storage: We do not store your login credentials for third-party services.
- Secure Infrastructure: Our servers are hosted on secure, enterprise-grade infrastructure.
9. Data Retention
We retain your personal data only as long as necessary to:
- Provide our services and fulfill our contractual obligations.
- Comply with legal and regulatory requirements.
- Resolve disputes and enforce our agreements.
- Maintain security and prevent fraud.
Retention Periods:
- Account data: Until account deletion or 7 years after last activity.
- Meeting recordings: 30 days after creation (unless you request longer retention).
- Analytics data: 2 years from collection.
- Log data: 90 days for security purposes.
10. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal data (see Section 11 for account deletion).
- Portability: Request transfer of your personal data to another service provider.
- Objection: Object to processing of your personal data in certain circumstances.
- Restriction: Request restriction of processing in certain circumstances.
- Withdraw Consent: Withdraw consent for processing based on consent.
- Revoke Access: Revoke access to third-party services at any time through your account settings.
To exercise these rights, please contact us at eleonora@silian.capital.
11. Account Deletion and Data Removal
You can request deletion of your account and associated data in several ways:
- Settings Page: You can request account deletion through the settings page in your account dashboard.
- Email Request: Send a deletion request to eleonora@silian.capital.
- Third-Party Revocation: Revoke our access to Google services through your Google account security settings.
What happens when you delete your account:
- Your account will be permanently deactivated within 30 days of your request.
- All personal data will be deleted from our systems.
- Meeting recordings and transcripts will be permanently deleted.
- Campaign data and analytics will be anonymized or deleted.
- We will cease all data processing activities for your account.
Note: Some data may be retained for legal or regulatory compliance purposes, but will not be used for any other purpose.
12. International Data Transfers
Your personal data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:
- Standard contractual clauses approved by relevant authorities.
- Adequacy decisions by relevant authorities.
- Other appropriate safeguards as required by law.
13. Children's Privacy
Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you believe we have collected personal data from a child under 18, please contact us immediately.
14. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and authentication status.
- Remember your preferences and settings.
- Analyze platform usage and performance.
- Provide personalized content and features.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last updated" date at the top of this policy.
- Notify you of significant changes via email or platform notification.
- Provide you with an opportunity to review and accept the changes.
16. How to Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Silian Limited
Newfrith House, 21 Hyde Street, Winchester, United Kingdom, SO23 7DR
Email: eleonora@silian.capital
For data protection inquiries, you may also contact your local data protection authority.